This Privacy Policy explains how Fortebet handles personal information when you visit fortebetcongo.com, create or use an account, contact support, or interact with features available on the website. It is intended to help you understand what information may be collected, why it is needed, and the choices available to you.
We apply reasonable technical and organisational measures to protect personal information and limit access to people and service providers who need it for legitimate operational purposes. This policy may be updated when the website, services, or applicable privacy requirements change. The current version is published on this page.
By using the website, you acknowledge the practices described here. If you do not agree with this policy, please avoid submitting personal information and discontinue use of the relevant website features.
What data we collect
We may collect information that you provide directly, such as your name, email address, account details, messages sent to support, and information supplied when completing verification or account-security steps. We only request information that is relevant to providing, securing, or administering the service. Do not send sensitive information through an open message unless it is specifically requested through an approved process.
We may also receive technical and usage information automatically. This can include your IP address, browser and device type, operating system, language preference, approximate location derived from technical data, pages visited, referral information, timestamps, and interaction records. We may associate this information with account or support records where necessary to investigate security issues, prevent misuse, or maintain accurate service records.
Where access to betting or gaming features requires an age or identity check, information may be used to confirm eligibility. The website is for persons aged 18+ only. We may record information connected with account restrictions, limits, self-control settings, or other safer-play requests so that those choices can be applied and supported.
How we use data
Personal information may be used to create and manage accounts, provide requested services, respond to support enquiries, process account-related instructions, verify information, and communicate operational notices. We may also use it to maintain records, troubleshoot technical problems, understand website performance, and improve the clarity and reliability of the user experience.
We may process information to protect the website and its users. This includes detecting suspicious activity, preventing fraud, enforcing account rules, investigating unauthorised access, resolving disputes, and meeting applicable legal or regulatory obligations. We do not use personal information for purposes that are materially unrelated to the reason it was collected without providing an appropriate explanation or seeking consent where required.
Marketing communications are sent only where permitted and, where required, with your consent. You can follow the unsubscribe instructions in a promotional message or contact support to ask that marketing communications stop. Service messages about security, account activity, policy changes, or essential website functions may still be sent when necessary.
Cookies
Fortebet may use cookies and similar technologies to keep the website functioning, remember selected preferences, support secure sessions, and understand how visitors use different pages. Some cookies are necessary for core features, while others help us measure performance or improve content. These technologies may store a small identifier in your browser rather than the contents of your account.
Your browser may allow you to block, delete, or restrict cookies. Disabling necessary cookies can affect sign-in, navigation, security checks, or other website functions. Where a consent choice is presented, you can use it to manage optional technologies. Information collected through cookies is handled consistently with this policy and is not used to bypass your stated privacy choices.
Data transfer
Personal information may be accessed by trusted providers that help operate, secure, analyse, or support the website. These providers receive only information needed for their assigned services and are expected to protect it, keep it confidential, and process it according to applicable instructions. We do not sell personal information as a separate business activity.
Some providers or technical systems may be located outside the Republic of the Congo or outside the country where you access the website. When information is transferred or accessed across borders, we seek appropriate safeguards and limit the transfer to a legitimate operational need. Information may also be disclosed where required by law, court order, competent authority, or to protect users, the website, or another person from fraud or unlawful activity.
We retain personal information only for as long as reasonably needed for the purposes described in this policy, including security, dispute handling, accounting, compliance, and record-keeping requirements. When information is no longer required, it may be deleted, anonymised, or securely restricted, subject to technical and legal limitations.
Your rights
Depending on applicable law, you may have the right to ask whether we hold personal information about you, request access to it, and ask for inaccurate or incomplete information to be corrected. You may also be able to request deletion, restriction of certain processing, or a copy of information you provided in a usable format.
These rights are not always absolute. A request may be limited where retaining information is required for security, fraud prevention, legal compliance, dispute resolution, or another legitimate purpose. We may ask for reasonable information to verify your identity before responding, helping to prevent unauthorised disclosure or changes to an account.
To exercise a privacy right, explain your request clearly and include the email address associated with your enquiry, if applicable. We aim to respond within the period required by applicable law. If you believe your concern has not been addressed, you may also seek guidance from the relevant data protection or consumer authority in your jurisdiction.
Contact
For questions about this Privacy Policy, requests concerning your personal information, or concerns about how data is handled on fortebetcongo.com, contact [email protected]. Please do not include passwords, payment credentials, or unnecessary identity documents in your first message.
When contacting us, describe the request and provide enough information for us to locate the relevant account or interaction. We may request additional verification before discussing personal information. Support can also explain how to update account details, manage communications, or record an account-related self-control request. Fortebet services are available to persons aged 18+ only.